Shipping/Returns | The Little Pin

SHIPPING

Once you place your order, please allow 1-2 business days for your order to be processed. During any promotional period, the processing time of orders may take a little longer.

All prices on our site are displayed in Australian Dollars (AUD) and will be charged in Australian Dollars.

Standard Shipping via Australia Post

Destination	Delivery Time	Orders under $50	Orders over $50
Australian Metro Areas	2-5 business days	$8.00	FREE standard delivery
Australian Regional and Interstate Areas	3-6 business days	$8.00	FREE standard delivery

Please contact The Little Pin team via our ‘Contact us’ page for international order delivery costs and times.

**COVID-19 UPDATE –International deliveries**

All orders are shipped via Australia Post. Australia Post is expecting international delivery delays due to flight cancellations and government restrictions due to COVID-19.

Australia Post is working with partner airlines and other postal operators to move items as quickly as possible. All orders are sent with tracking so you can monitor progress.

Please contact us if you have any shipping queries.

TERMS AND CONDITIONS

The following Terms and Conditions are all legally valid under Australian Consumer Law enforced within Schedule 2 of the Competition and Consumer Act 2010.

By entering into business with The Little Pin, you are hereby agreeing to these Terms and Conditions. Please read carefully before making your purchase.

PRIVACY

All personal information provided by you to The Little Pin is confidential and used solely to process your order. The Little Pin will not send out personal information or details to any third-party sites or vendors, nor will we retain this information for personal use. This includes, but is not limited to:

Contact Details (such as email address, telephone or mobile number, and residential address) and
Credit and Banking Details

EXCHANGE AND REFUNDS

All sales processed through The Little Pin are final at the time of checkout and order confirmation. For hygiene and safety purposes, exchanges and refunds will not be made available for change of mind reasons.

However, exchange or refund will be made available should you receive a product considered to have a ‘major problem’, therefore rendering it faulty and/or defective.

Under Australian Consumer Law, ‘major problems include:

The pin having a problem that would have stopped you from buying it if you had prior knowledge.
The pin having multiple minor problems that, when taken as a whole, would have stopped you from buying it if you had prior knowledge.
The pin is significantly different from the sample or description. This does not include colour discrepancies. Please see the ‘Online Display of Products and Product Expectations’ section below for further information.
The pin is substantially unfit for its common purpose and cannot easily be fixed within a reasonable time.
The pin does not do what you asked for and cannot easily be fixed within a reasonable time.
The pin is unsafe for use and poses a serious risk to the health and safety of the user.

Should you receive a faulty or defective product, please contact The Little Pin immediately via our ‘Contact us’ page. Please provide your order number, a photo of the fault/defect, and your reason for return. The Little Pin is entitled to refuse an exchange or refund if we believe that the fault/defect presented does not fit within the above criteria.

ONLINE DISPLAY OF PRODUCTS AND PRODUCT EXPECTATIONS

The Little Pin undertakes all reasonable measures to ensure the accurate display of our products. This includes, but is not limited to colour pigmentation and structural make through the use of high-quality photographs and detailed product descriptions.

Please note the following:

The Little Pin cannot warrant that the quality of our products or information obtained and understood by you will meet your expectations.
Colours may appear slightly different in reality due to lighting or variance in display screen calibration.

ORDERS AND PRICING

All prices on The Little Pin website are displayed in Australian Dollars (AUD). All customers will be charged in AUD. Pricing is subject to change at any time without prior notice. If you are an internationally based customer, please check currency conversion rates to avoid confusion at the time of checkout.

All orders submitted through The Little Pin website are subject to acceptance by The Little Pin.

Acceptance of your order is subject to The Little Pin confirming the availability and price of the products which you have requested from us.
We do not hold any liability for the cancellation of your order. Your order may be canceled if the products you have requested are unavailable, if there were errors in pricing or product description, or if technical errors occurred during the processing of your order.

However, should your order be rejected for any given reason, you will be provided with a full refund of the amount paid.

CARE GUIDE

The Little Pin product pieces are considered costume jewellery and will experience eventual oxidation and tarnish due to several external factors, such as contact with moisture, air, and chemicals. Oxidation is inevitable over time and is considered a naturally occurring process that cannot be considered a fault.

Please take the time to read our care instructions below to prolong the lifespan of your pin:

Avoid contact with perfumes, oils, lotions, cosmetics, deodorants, hairspray, and chemicals.
Make sure to store your pin in a cool space, away from direct sunlight and heat.
Keep away from water and moisture. This means removing your pin before showering, swimming, and sleeping.
DO NOT use jewellery cleaner to clean your pin.
After each use, gently but thoroughly wipe your pin with a soft, dry, and clean cloth.
Each pin is handmade to order so please be gentle when handling. Placing the pin in reach of an infant will be done at your own discretion. The Little Pin will not be held liable for damage as a result of poor personal use.

Discontinue wearing your pin immediately should you experience any allergic symptoms and consult a physician or other medical professional as soon as possible. The Little Pin will not be held liable for any allergic reactions experienced and will not be able to offer any refunds or exchanges in this circumstance.

INTELLECTUAL PROPERTY RIGHTS

All copyright in data, text, software, images, graphics, trademarks, logos, interfaces, photographs, and other intellectual property on this website (Content) is owned by or is licensed for use by The Little Pin.

Except for viewing the content for your own personal and non-commercial use, or as otherwise agreed in writing, The Little Pin does not grant you any rights to use the website or content for any other purpose. Should you make use of our content for your own personal gain, you may be found to be in breach of Australian Intellectual Property and Copyright Law, which can warrant prosecution in serious circumstances.

THIRD-PARTY WEBSITES

The Little Pin website may contain links to external websites controlled by Third-Party Websites. Third-Party Websites are websites controlled by independent web-based technologies, managed and owned by companies that are not related to, nor associated with The Little Pin.

The Little Pin is not responsible for any content accessible on Third-Party Websites, nor does it endorse or approve such websites. Should you choose to visit these Third-Party Websites, you do so at your own risk. You should make your own enquiries before relying on any content contained on such Third-Party Websites. The Little Pin will not be held liable for any false advertisements or fraudulent behaviours conducted by Third-Party Websites.